For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, returns will only be accepted within 30 days of the customer receiving the product, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. ExhaustSystemsDirect.com reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid, the refund will be issued in the form of store credit applied to your ExhaustSystemsDirect.com account. Store credit is not redeemable for cash.
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.
When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of an ExhaustSystemsDirect.com employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
We will not accept a return of an item that is damaged or defective if it has been used/installed please inspect all orders as soon as you receive them and contact firstname.lastname@example.org within 72 hours.
If the product is damaged during shipment, ExhaustSystemsDirect.com will replace the product at no charge.
In the case a replacement product was sent, we will send you a UPS return tag to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.
Installation costs will not be covered by ExhaustSystemsDirect.com for any returned product.
ExhaustSystemsDirect.com reserves the right to change or amend the return policy and procedures at any time without notification.
Return merchandise packages should be shipped after contacting our returns department per the above instructions to our returns address below:
63 Moran Ave Suite B,
Princeton, NJ 08542
Fill out the short form below to request a Return Authorization Number